The Role Are you an operational focused analyst in the SOC, SIEM engineering or threat intelligence space with a desire to develop customer relationships promoting retention and loyalty. Maybe you are in the operations team but have the drive to work more closely with clients?
At Decipher Bureau we have partnered with a global Cyber Security Vendor who are looking to hire a Customer Success Engineer that will collaborate with the tech and sales teams to proactively ensure all customers receive maximum value internally and externally.
Your Responsibilities - You will manage an assigned list of customers to understand their desired outcomes from the Threat Intelligence solution/s
- You will proactively contact customers to gain feedback and monitor feedback focusing on key pain points and what could be improved
- You will collaborate with cross functional teams internally to cooperatively push, uphold and appreciate customers health and value perception.
- You will keep detailed records of customer interactions and document all feedback into company systems
- All customer success activities will be well managed and coordinated to maintain the high standards of the company
Your Experience and Qualifications - Ideally you will have around 3-5 years working as an operational analyst in the Threat Intelligence, SOC or Incident Response role.
- Proficient in Linux OS, command line, network troubleshooting, and error log investigation.
- Skilled in deploying security technologies and creating detailed design documents.
- You will have the ability to Influence clients through negotiation as well and persuasion
- You will be able to put yourself in the clients’ shoes, empathising with them and understanding their needs.
- You have a desire for learning and improvement as well as Excellent communication and presentation skills.
- You will have a working knowledge of Python scripting (Desirable)
- Experience in Pre and Post sales is also desirable experience you will hold
- This opportunity will give you the opportunity to travel too (20%)
How you can apply If this opportunity sounds like the next step your career has been looking for please apply to this advert. If you would like to reach out directly please contact me at jreid@decipherbureau.com or mdunham@decipherbureau.com.